Lost, stolen or damaged e-ticket? - Riga Stradiņš University

Important things about the e-ticket

  • Google plus

e-ticket-regPlease take a moment to run through this short list of important things that may be helpful to you when using the e-ticket (e-talons in Latvian) on the bus, tram or trolley in Rīga.

Student discount: 50% off

Even though your personalised ticket is valid for several years, your student discount of 50% needs to be renewed every year in September! This can be done at E-ticket Client Services Offices. To acquire an e-ticket, you need to get a reference from the RSU Student Services in Room K-100, and then go to E-ticket Client Services Offices. Upon the presentation of a valid reference (note that Student ID is not considered valid proof), you will be issued a student e-ticket with 50% discount.

Uploading the ticket

You can upload your e-ticket at:

Using the ticket

To avoid penalties, you must register your e-ticket when you get on public transport, even if you have a monthly e-ticket (see picture on the right).

As with all electronic appliances, some tend to be faulty. Approximately 2 % of all issued e-tickets can have some technical problems, in which case you will be issued a new personalized e-ticket free of charge

If your e-ticket gets stolen, lost or damaged, you have to pay a fee of EUR 2.85.

Getting a new ticket

Whenever you need to get a new e-ticket, go to the closest Client Services Office (open on workdays from 9:00 to 19:00 and on Saturdays from 10:00 to 16:00):

  • Rīga Central Bus Station, 1 Prāgas Street (behind Stockmann and Forum Cinemas) — see map
  • 49/53 Brīvības Street — see map
  • 1 Spīķeru Street — see map

The e-ticket system retains all the information about your routes and payments, which means that even if the card is lost, broken or stolen, all your payments/rides will be uploaded to your new e-ticket.


Rīga Stradiņš University, 16 Dzirciema Street, Rīga, LV-1007, Latvia, +371 67409261 (UTC +2), international@rsu.lv