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Communication Psychology and Communication Skills

Study Course Description

Course Description Statuss:Approved
Course Description Version:14.00
Study Course Accepted:19.02.2024 08:51:41
Study Course Information
Course Code:VPUPK_291LQF level:Level 6
Credit Points:2.00ECTS:3.00
Branch of Science:PsychologyTarget Audience:Public Health; Nursing Science; Midwifery
Study Course Supervisor
Course Supervisor:Elīna Zelčāne
Study Course Implementer
Structural Unit:Department of Health Psychology and Paedagogy
The Head of Structural Unit:
Contacts:5 J. Asara Street, vppkatrsu[pnkts]lv, +37167061587
Study Course Planning
Full-Time - Semester No.1
Lectures (count)6Lecture Length (academic hours)2Total Contact Hours of Lectures12
Classes (count)10Class Length (academic hours)2Total Contact Hours of Classes20
Total Contact Hours32
Study course description
Preliminary Knowledge:
Secondary school knowledge of social sciences.
Objective:
To develop ability to discuss based on arguments the psychological aspects of interrelationships and the importance of successful professional communication during the implementation of the health care process; to promote the development and improvement of communication skills.
Topic Layout (Full-Time)
No.TopicType of ImplementationNumberVenue
1The concept of communication, communication process, its characteristics. Factors influencing communication. Types of communication, their characteristics: verbal, non-verbal communication. Communication at community level to change health behaviour.Lectures1.00auditorium
2Basics of clinical interviewing. Open and closed questions. Paraphrase. Motivational interview.Lectures1.00auditorium
3Emotions, their role in everyday life and in the treatment process. Working with different patient groups.Lectures1.00auditorium
4Stress and stress management. Professional burnout and its prevention.Lectures1.00auditorium
5Conflict, types of conflicts, causes of conflicts, conflict resolution.Lectures1.00auditorium
6Teleconsultation. Application of digital technologies for professional communication.Lectures1.00auditorium
7Basics of clinical interviewing. Motivational interview.Classes2.00auditorium
8Working with different patient groups.Classes2.00auditorium
9Stress and stress management. Professional burnout.Classes2.00auditorium
10Conflicts, their causes, types and resolution methods.Classes2.00auditorium
11Clinical cases.Classes2.00auditorium
Assessment
Unaided Work:
Independent review of the literature; completion of tasks added in e-studies.
Assessment Criteria:
Independent work in lectures (tasks in work sheets), active participation in practical classes, completing required tasks, participating in simulations and self-experience exercises – 40%. Analysis of the communication situation according to certain criteria – 60%. Please complete the course evaluation form in e-studies.
Final Examination (Full-Time):Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:Describes the types of communication; describes the role of communication in the health care process in the clinical setting; names the aspects of professional communication in the model of communication with the patient in the clinical setting; understands clinical interview and counseling techniques; describes the conflict, its causes and solutions; understands the importance of stress in professional activities.
Skills:Students recognize and describe different emotions; during simulations professionally lead the conversation, collecting the anamnesis and conducting the motivational interview; apply conflict resolution skills in simulated learning situations; identify situations that increase a risk of burnout; evaluate own resources, burnout risks and skills to be improved in professional communication; conflict resolution skills are applied in simulated learning situations.
Competencies:Ability to argue and to ground the opinion about various communication situations in clinical setting, as well as about the importance of professional communication during the implementation of the health care process. Ability to select and to apply appropriate clinical interview techniques and methods, as well as conflict resolution skills.
Clinical Skills:
No.SkillLevel
1Application of voice and speech qualities in consultingB2 - Intermediate level
2Asking questionsB2 - Intermediate level
3Eye contact in consultingB2 - Intermediate level
4EncouragingB2 - Intermediate level
5ParaphrasingB2 - Intermediate level
6SummarizingB2 - Intermediate level
Bibliography
No.Reference
Required Reading
1K.Mārtinsone, V.Sudraba (Red.). (2019). Veselības psiholoģija: Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
2Arnold, E., & Boggs, K. U. (2019). Interpersonal relationships: Professional communication skills for nurses (7th ed.). Elsevier Saunders.
3Levina, J., Mārtinsone, K. (2016). Konsultēšana un konsultatīvā psiholoģija. Rīga:RSU.
4Balzer-Riley, J. (2012). Communication in nursing (7th ed.). St. Louis, Mo.: Elsevier. (akceptējams izdevums)
5Ārvalstu studentiem/For international students
6Arnold, E., & Boggs, K. U. (2019). Interpersonal relationships: Professional communication skills for nurses (7th ed.). Elsevier Saunders.
7Balzer-Riley, J. (2012). Communication in nursing (7th ed.). St. Louis, Mo.: Elsevier. (akceptējams izdevums)
Additional Reading
1Journal of Health Communication.
2Levounis, P., Arnaout, B., & Marienfeld, C. (Eds.). (2017). Motivational Interviewing for Clinical Practice. American Psychiatric Association Publishing: Washington, DC.
3Sommers-Flanagan, J., & Sommers-Flanagan, R. (2015). Clinical interviewing (5th ed.). John Wiley & Sons, Inc.