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Negotiation and Professional Relationship-Building Skills
Study Course Description
Course Description Statuss:Approved
Course Description Version:5.00
Study Course Accepted:08.11.2021 13:35:42
| Study Course Information | |||||||||
| Course Code: | LUSDK_208 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Communication Sciences | Target Audience: | Social Welfare and Social Work | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Daina Vanaga | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Department of Welfare and Social Work | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Riga, 26a Anninmuizas boulevard, socdk rsu[pnkts]lv, +371 67061575 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 6 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 12 | ||||
| Classes (count) | 10 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 20 | ||||
| Total Contact Hours | 32 | ||||||||
| Part-Time - Semester No.1 | |||||||||
| Lectures (count) | 3 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 6 | ||||
| Classes (count) | 7 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 14 | ||||
| Total Contact Hours | 20 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Communication psychology; group psychology | ||||||||
| Objective: | To improve students’ knowledge and practical skills in the establishment of professional relationships and conversation in social work with different groups of clients. To build understanding of professional communication and art of reasoning to bypass client’s resistance. To obtain knowledge of motivational interviewing, to create and develop skills for the use of motivational conversations in practice in work with clients. To identify key aspects in individual counselling and interaction with the group in the process of behavioural change. To promote students’ understanding of the basic principles of professional relationships. To provide students with the opportunity to promote communication management abilities and skills in practical training. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Behavioural change theory and process. | Lectures | 2.00 | auditorium | |||||
| 2 | Description of change stages. | Classes | 2.00 | auditorium | |||||
| 3 | Motives and motivation, understanding and theoretical justification of concepts. External and internal motivation. | Lectures | 2.00 | auditorium | |||||
| 4 | Method of motivational interview in professional communication. | Classes | 2.00 | auditorium | |||||
| 5 | History of a motivational interview. Definition, nature and content of motivational interview in work with different client groups. | Lectures | 2.00 | auditorium | |||||
| 6 | Description and principles of the basic approach of motivational interview in professional communication, counsellor’s attitudes. | Classes | 4.00 | auditorium | |||||
| 7 | Communication techniques. Reflection in professional communication. Reasoning skills in work with client’s resistance. | Classes | 2.00 | auditorium | |||||
| Topic Layout (Part-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Behavioural change theory and process. | Lectures | 1.00 | auditorium | |||||
| 2 | Description of change stages. | Classes | 1.00 | auditorium | |||||
| 3 | Motives and motivation, understanding and theoretical justification of concepts. External and internal motivation. | Lectures | 1.00 | auditorium | |||||
| 4 | Method of motivational interview in professional communication. | Classes | 2.00 | auditorium | |||||
| 5 | History of a motivational interview. Definition, nature and content of motivational interview in work with different client groups. | Lectures | 1.00 | auditorium | |||||
| 6 | Description and principles of the basic approach of motivational interview in professional communication, counsellor’s attitudes. | Classes | 2.00 | auditorium | |||||
| 7 | Communication techniques. Reflection in professional communication. Reasoning skills in work with client’s resistance. | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Active participation in lectures and practical classes – 40%, preparation of a public speech (5 min) – 10%, preparation for a staged speech with a client in the auditorium – 10%, preparation of a report and a presentation – 40%. | ||||||||
| Assessment Criteria: | Implementation of a staged conversation with a client in the auditorium – 50%; report – 30% and presentation – 20%. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | Exam (Written) | ||||||||
| Learning Outcomes | |||||||||
| Knowledge: | Students know the approaches of communication psychology and the possibilities of using them in leading a conversation. Understand the concepts of professional contact, reasoning, professional relationships and their specifics in the social care and social rehabilitation environment. | ||||||||
| Skills: | Students can reason their opinions, use communication techniques to lead a conversation, as well as listen professionally. | ||||||||
| Competencies: | Students are competent to integrate guidelines for theoretical concepts of communication psychology into the practical process of conversation and establishment of professional relationships. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Philip Heslop & Cathrun Meredith. SOCIAL WORK From Assessment to Intervention. SAGE Los Angeles / London / New Delhi / Singapore / Washington DC / Melbourne, 2019, 241 - 257 p | ||||||||
| 2 | E.Apine Vērtības sociālajā darbā ar sociālo gadījumu // Roga – Vailza, V., Ozola, I., & Aqpine, E., Sociālais darbs ar gadījumu. Prakse teorijā. Rīga, LM, 2021, 1. un 2.daļa, 2021. | ||||||||
| Additional Reading | |||||||||
| 1 | Vidnere M., Nucho A.O. Intervēšanas prasme. Raka, Rīga, 2012 | ||||||||
| 2 | Bolis J. Mediācija un sarunas . Juridiskā koledža. Rīga, 2015 | ||||||||
| 3 | D.Goulmens Tava emocionālā inteliģence. Jumava, Rīgā. 2019 | ||||||||
| 4 | Omārova S. Cilvēks runā ar cilvēku. – Rīga, Kamene, 2009 | ||||||||
| 5 | Motivācijas intervija ar injicējamo narkotiku lietotājiem. Metodiskās rekomendācijas HIV/AIDS profilakses programmas sociālajiem darbiniekiem. International HIV/AIDS ALLIANCE, 2004., 106 lpp. | ||||||||
| 6 | Trotter, C. Working with Involuntary Clients. London: SAGE Publications, 2006 | ||||||||
| 7 | William R.Miller, Stephen Rollnick. Motivational interviewing, Helping People Change. (3 rded), THE GUILFORD PRESS, New York London, 2013, 432 p | ||||||||
| 8 | Psihosociālais sociālais darbs sistēmiskajā pieejā. Rokasgrāmata. SIF. Nodibinājums „C modulis”, Jūrmala, Latvija, 2015 | ||||||||
| Other Information Sources | |||||||||
| 1 | Interneta resursi | ||||||||
| 2 | www.socialaisdarbs.blogspot.com | ||||||||
| 3 | https://motivationalinterviewing.org/ | ||||||||
| 4 | https://www.lm.gov.lv/lv/socialais-darbs-ar-gadijumu | ||||||||
