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Sustainable Business Process Management

Study Course Description

Course Description Statuss:Approved
Course Description Version:4.00
Study Course Accepted:04.03.2020
Study Course Information
Course Code:SBUEK_126LQF level:Level 6
Credit Points:3.00ECTS:4.50
Branch of Science:Management; Business ManagementTarget Audience:Business Management
Study Course Supervisor
Course Supervisor:Jekaterina Pankova
Study Course Implementer
Structural Unit:Department of International Business and Economics
The Head of Structural Unit:Romāns Putāns
Contacts:Riga, 16 Dzirciema Street, C block, Room 2 D, sbekatrsu[pnkts]lv, +371 67409184
Study Course Planning
Full-Time - Semester No.1
Lectures (count)7Lecture Length (academic hours)2Total Contact Hours of Lectures14
Classes (count)7Class Length (academic hours)2Total Contact Hours of Classes14
Total Contact Hours28
Part-Time - Semester No.1
Lectures (count)4Lecture Length (academic hours)2Total Contact Hours of Lectures8
Classes (count)5Class Length (academic hours)2Total Contact Hours of Classes10
Total Contact Hours18
Study course description
Preliminary Knowledge:
The basics of economics, microeconomics and mathematics.
Objective:
To improve understanding and knowledge of the essence of business processes and the necessity of their management for successful operation and development of the company. To promote the acquisition of business process management skills based on Lean and Six Sigma methodologies, their methods and practical examples of building new business processes, analysing existing business processes and making improvements.
Topic Layout (Full-Time)
No.TopicType of ImplementationNumberVenue
1Importance of business processes for sustainable development of a company.Lectures1.00auditorium
2Business process simulation – Lean game.Classes3.00auditorium
3Methods of business process analysis.Lectures2.00auditorium
4Business process modelling using BPMN notation.Classes2.00auditorium
5Introduction of Lean and Six Sigma in a company.Lectures1.00auditorium
6Process improvement project management. Continuous improvement management.Lectures2.00auditorium
7Principles of effective communication when making changes in a company.Lectures1.00auditorium
8Implementing an improved process in a company.Classes2.00auditorium
Topic Layout (Part-Time)
No.TopicType of ImplementationNumberVenue
1Importance of business processes for sustainable development of a company.Lectures0.50auditorium
2Business process simulation – Lean game.Classes2.00auditorium
3Methods of business process analysis.Lectures1.00auditorium
4Business process modelling using BPMN notation.Classes1.00auditorium
5Introduction of Lean and Six Sigma in a company.Lectures1.00auditorium
6Process improvement project management. Continuous improvement management.Lectures1.00auditorium
7Principles of effective communication when making changes in a company.Lectures0.50auditorium
8Implementing an improved process in a company.Classes2.00auditorium
Assessment
Unaided Work:
Development of summaries. Development of an individual project.
Assessment Criteria:
Attendance of lectures and seminars – 5%; Participation in seminars (activity and quality of answers, tests, group work) – 20%; Assessment of summaries – 15%; Individual project – 20%; Exam grade – 40%.
Final Examination (Full-Time):Exam (Written)
Final Examination (Part-Time):Exam (Written)
Learning Outcomes
Knowledge:On successful completion of the study course, students will acquire knowledge of business process analysis methods: non-value adding activities, process loss identification and elimination; process visualization – process mapping; measurement of key process performance indicators; process flow management; addressing the causes of problems; process risk analysis. Students will learn effective methods for implementation of new or improved business processes, continuous improvement culture, and change management in a company.
Skills:After the completion of the study course, students will be able to identify, visualize and analyse business processes of a company, to develop improved process scenarios by performing a comparative analysis of them, as well as to make suggestions for the introduction of improvements. Students will be able to develop plans for the implementation of new or improved processes, as well as know the principles of effective communication when implementing changes in a company.
Competencies:Students will gain competence in business process management, new process development, and improvement of existing processes based on Lean and Six Sigma methodologies.
Bibliography
No.Reference
Required Reading
1Bergman B., Klefsjo B. 2010. Quality from Customer Needs to Customer Satisfaction. Studentlitteratur AB.
2Kenneth R. 2005. Project Quality Management. J.Ross Publishing, Inc.
3Ould M. 2005. Business Process Management. Meghan-Kiffer Press.
4Pyzdek T. 2003. The Six Sigma Handbook. The McGraw-Hill Companies, Inc.
5Shaffie S., Shahbazi S. 2012. Lean Six Sigma. The McGraw-Hill.
Additional Reading
1Рамперсад Х. 2005. Универсальная система показателей деятельности. Пер.с англ. – 2-е изд., Альпина Бизнес Букс.