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Quality Management

Study Course Description

Course Description Statuss:Approved
Course Description Version:3.00
Study Course Accepted:05.10.2022 09:11:38
Study Course Information
Course Code:SVUEK_012LQF level:Level 6
Credit Points:2.00ECTS:3.00
Branch of Science:Management; Public ManagementTarget Audience:Medical Services
Study Course Supervisor
Course Supervisor:Zane Tauriņa
Study Course Implementer
Structural Unit:Department of Public Health and Epidemiology
The Head of Structural Unit:
Contacts:Riga, 9 Kronvalda boulevard, svekatrsu[pnkts]lv, +371 67338307
Study Course Planning
Full-Time - Semester No.1
Lectures (count)6Lecture Length (academic hours)2Total Contact Hours of Lectures12
Classes (count)10Class Length (academic hours)2Total Contact Hours of Classes20
Total Contact Hours32
Study course description
Preliminary Knowledge:
In management science.
Objective:
The objective of the study course is to achieve an understanding of the actions involved in a quality management system through systematic study of theoretical material and independent learning.
Topic Layout (Full-Time)
No.TopicType of ImplementationNumberVenue
1Understanding of basic concepts and terminology. Quality management system principles, benefits of implementation. Customer, identifying their needs.Lectures1.00auditorium
Classes1.00auditorium
2A process approach to developing a quality management system. The cost of quality. Quality standards, areas of control thereof, differences therein.Lectures1.00auditorium
Classes1.00auditorium
3Quality manager, requirements, competences. Quality management system documentation, importance thereof.Lectures1.00auditorium
Classes1.00auditorium
4Quality indicators, measurement and analysis thereof.Lectures1.00auditorium
Classes2.00auditorium
5Internal quality audit, planning, conduct, auditor requirements.Lectures1.00auditorium
Classes2.00auditorium
6Continuous improvement of the quality management system, corrective and preventive actions, analysis of their effectiveness.Lectures1.00auditorium
Classes3.00auditorium
Assessment
Unaided Work:
Work with study materials. Work on and presentation of assignments and independent learning.
Assessment Criteria:
Systematic testing of practical skills during classes. A written exam with theoretical questions and practical work.
Final Examination (Full-Time):Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:As a result of completing the study course, the student acquires the basic knowledge to outline, apply and evaluate the suitability of the basic principles of a quality management system in the development of an industry-specific management system.
Skills:The student acquires the ability to briefly describe, analyse and develop the systemic interrelationships of an organisation’s activities, to identify measures for improving the quality management system in a specific sector.
Competencies:The student will be able to independently analyse information and show initiative in applying quality management principles to address process improvement in the field of public health.
Bibliography
No.Reference
Required Reading
1Leilands, J. Kvalitātes vadības sistēmas. Rīga, Latvijas Vēstnesis, 2009. Jaunā ISO 9001:2008 standarta prasību skaidrojums. (akceptējams izdevums)
2Janauska, J., Mazais, J., Salenieks, N. Eiropas Izcilības modelis. Studiju burtnīca. RKI, 2005. (akceptējams izdevums)
3Kvalitātes pārvaldības sistēmas. Prasības (ISO 9001:2008) : LVS EN ISO 9001, 2009. g. 29. janvāris : aizstāj LVS EN ISO 9001:2000 A un LVS EN ISO 9001:2001 L : Eiropas standarts EN ISO 9001:2008, pārņemts Latvijas standarta statusā = Quality management systems - Requirements (ISO 9001:2008) Rīga : Latvijas Standarts, 2009. 65 lp. : sh., tab. Latvijas standarts (akceptējams izdevums)
4Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca : LVS EN ISO 9000:2015 : aizstāj LVS EN ISO 9000:2006 A, LVS EN ISO 9000:2007 L = Quality management systems - Fundamentals and vocabulary (ISO 9000:2015). Rīga : Latvijas Standarts, 2015. 51 lpp. : ilustrācijas. Latvijas standarts .
Additional Reading
1Vides pārvaldības sistēma. 2004. ISO 14001
2Arodveselības un darba drošības vadības sistēma. 2007. OHSAS 18001
Other Information Sources
1www.kvalitate.lv
2http://www.iso.ch.