Professional Communication (lf_180)
About Study Course
Objective
To improve the skills for communication with the client/patient, relatives and colleagues during the professional communication training. To develop the skills of collecting anamnesis and identifying the patient’s main problems while communicating with the patient; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof.
Prerequisites
Not necessary.
Learning outcomes
As a result of completing the study course, students will be able to do the following:
• characterise the communication components that underlie the establishment and maintenance of contact with the patient, family and colleagues;
• define the signs of a conflict;
• list the main features of personality types;
• describe burn-out risks, signs and preventive measures.
As a result of completing the study course, students will be able to do the following:
• use active listening in role-plays, conduct the conversation professionally when collecting the anamnesis and conducting the motivational interview;
• apply conflict resolution skills in simulated learning situations;
• identify situations that create a risk of burn-out;
• evaluate one’s resources, risks of burn-out and skills to be improved in professional communication.
• students differentiate the communication between various groups of patients and personality types and substantiate/characterise their choice;
• recognise the signs of different conflict situations, use strategies to solve them;
• assess their own burn-out risks.
