Professional Communication (lf_646)
About Study Course
Objective
To improve the skills for communication with a patient, relatives and colleagues during the professional communication training. To develop the skills in communicating with the patient and identifying patient’s main problems; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof.
Prerequisites
Not necessary.
Learning outcomes
As a result of completing the study course, students will be able to do the following: • characterise the communication components that underlie the establishment and maintenance of contact with the patient, family and colleagues;• define the signs of a conflict; • list the main features of personality types; • describe burn-out risks, signs and preventive measures.
As a result of completing the study course, students will be able to do the following: • use active listening in role-plays, conduct the conversation professionally when collecting the anamnesis and conducting the motivational interview; • apply conflict resolution skills in simulated learning situations; • identify situations that create a risk of burn-out; • evaluate one’s resources, risks of burn-out and skills to be improved in professional communication.
• students differentiate the communication between various groups of patients and personality types and substantiate/characterise their choice; • recognise the signs of different conflict situations, use strategies to solve them; • assess their own burn-out risks.
