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About Study Course

Credit points / ECTS:4 / 6
Course supervisor:Jekaterina Pankova
Study type:Full time
Course level:Bachelor
Target audience:Business Management
Branch of science:Economics; Other economic and management sub-sectors


To introduce students to the process management in contemporary business environment with different production and operations activities that take place in companies and organisations, and to examine how strategic and tactical decisions are made to create sustainable business development.


Basic understanding of the principles of microeconomics.

Learning outcomes


On completion of the study course, students will be able to explain definitions: business processes, business efficiency, wastes, process risks and main process improvement methods; interpret and use basic BPMN elements; create: X-Functional Process Map, VA/NVA/NNVA analysis, SIPOC, Voice of the customer, Cause-and-effect diagram, Failure modes and effect analysis; discover and choose process improving opportunities.


On completion of the study course, students will be able to analyse business processes and identify wastes and non-value added tasks; model business processes using Business Process Model and Notation (BPM; estimate business process costs, compare and elaborate process improving opportunities; identify and analyse process risk, formulate risk mitigation actions, and build new process scenarios, which allow to improve business efficiency.


1. Analytical thinking.
2. Management of business change processes for strategic profit and efficiency improvement: re-engineering and automatization of processes, development of new processes workflows.

Study course planning

Planning period:Year 2023, Autumn semester
Study programmeStudy semesterProgram levelStudy course categoryLecturersSchedule
International Business and Start-up Entrepreneurship, IBSEeng5Bachelor’sLimited choice