Efficiency and Quality Management of the Organisation

Study Course Description

Course Description Statuss:Approved

Course Description Version:4.00

Study Course Accepted:02.02.2024 12:30:15

Study Course Information
Course Code:		VVDG_015		LQF level:		Level 7
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Management; Business Management		Target Audience:		Health Management
Study Course Supervisor
Course Supervisor:		Igors Trofimovs
Study Course Implementer
Structural Unit:		Faculty of Social Sciences
The Head of Structural Unit:
Contacts:		Dzirciema street 16, Rīga, szfrsu[pnkts]lv
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		6	Class Length (academic hours)		2	Total Contact Hours of Classes		12
Total Contact Hours								24
Study course description
Preliminary Knowledge:
Basics of public health and health care organization.
Objective:
To provide students with an understanding of organizational efficiency and quality management, its role in today's labor market, health care, identify problems in the organization's existing business processes, introduce organizational efficiency and quality management methods, as well as develop solutions to improve efficiency and quality.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Organization efficiency and quality and its role in the labor market			Lectures		1.00	auditorium
				Classes		1.00	auditorium
2	Process management in the organization			Lectures		1.00	auditorium
				Classes		1.00	auditorium
3	LEAN – one of the most successful business management strategies for the last 50 years			Lectures		1.00	auditorium
				Classes		1.00	auditorium
4	Organizational efficiency and quality management methods			Lectures		1.00	auditorium
				Classes		1.00	auditorium
5	International standards for patient safety and quality in the health sector			Lectures		1.00	auditorium
				Classes		1.00	auditorium
6	Continuous improvement of efficiency and quality			Lectures		1.00	auditorium
				Classes		1.00	auditorium
Assessment
Unaided Work:
In-depth research on the organization's efficiency and quality methods, getting acquainted with the literature sources and comparing with the current situation in the selected organization (report). Development of proposals and practical recommendations for the management of the efficiency and quality of the organization, taking into account the social and economic situation in the country and the specifics of the activities of the selected organization (report).
Assessment Criteria:
Participation in lectures, seminars, report, exam.
Final Examination (Full-Time):		Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		Students will understand the need to apply the efficiency and quality methods in the operation of processes, structural units and organizations in health care and will be able to assess the efficiency of the organization, using modern methods of efficiency and quality assessment.
Skills:		Students will be able to independently collect and analyze data on efficiency and quality in organizations, perform efficiency and quality analysis, calculate losses in processes, perform process improvement cost -benefit analysis, interpret organizational efficiency and quality indicators, present them in organizations based on research results and using appropriate terminology.
Competencies:		Students will be able to substantiate scientifically the need for organizational efficiency and quality management in health sector, will be able to develop and implement efficiency and quality improvement solutions, will be able to formulate the necessary organizational efficiency and quality improvements.
Bibliography
No.	Reference
Required Reading
1	Kaļķis V. Darba vides risku novērtēšanas metodes. Rīga, Latvijas izglītības fonds, 2008, 242 lpp. (akceptējams izdevums)
2	Foster S.T. Managing Quality. New Yersey: Pearson Edu., 2017., p. 36 – 56.
3	Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004., p. 1-5. (akceptējams izdevums)
4	Ries E., The Lean Startup. USA: Crown Publishing Group, 2011. (akceptējams izdevums)
5	Leilands J. Kvalitātes vadības sistēmas. Jaunā ISO 9001 2008 standarta prasību skaidrojums. Rīga: Leilands un Putnis, Latvijas Vēstnesis, 2009. (akceptējams izdevums)
6	Dāvidsone G. Organizāciju efektivitātes modelis, Rīga: Jelgavas tipogrāfija. 2008. (akceptējams izdevums)
7	Modig N., Ahlstrom P. This is Lean. Resolving efficiency paradox. Stockholm: Rheologica publishing, 2016.
8	Ārvalstu studentiem/For international students:
9	Foster S.T. Managing Quality. New Yersey: Pearson Edu., 2017., p. 36 – 56.
10	Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004., p. 1-5. (akceptējams izdevums)
11	Ries E., The Lean Startup. USA: Crown Publishing Group, 2011. (akceptējams izdevums)
Additional Reading
1	Jonker et.al. (2017). An Integrated Quality Management System for Healthcare
2	Callender G. Efficiency and Management. USA: Routledge, 2009.
3	Coelli T.J. et. al. An Introduction to Efficiency and Productivity Analysis. USA: Springer, 2005
4	Gygi C., DeCarlo N., Williams B. Six Sigma for Dummies. USA: Wiley Publishing, 2005
5	Je ston J., Nelis J. Business Process Management. Oxford: Butterworth-Heinemann, 2018
6	Workplace Safety and Health: Assessing Current Practices and Promoting Change in the Profession. Thomas D. Schneid. 2014. by CRC Press.pp 227
Other Information Sources
1	https://isqua.org/