IT Support for Students

IT Service Centre

How can I receive IT support?

First-level IT support can be received by:

• Calling the IT support phone number +37167061515;
• Sending an email to itrsu[pnkts]lv (it[at]rsu[dot]lv) or submitting a ticket through the IT Help Desk system;
• Visiting the IT service center in person.

IT services for RSU students

• Software and IT Tools

The RSU software and IT tools catalog is a resource that provides information about various software and IT tools available to RSU students and employees. The catalog includes programs for different research stages, such as data collection, analysis, and result visualization. Tools for publication preparation and data storage are also offered, as well as cloud-based solutions.

Most of these resources allow login or registration using RSU username and password. Some of the mentioned software (e.g., IBM SPSS, Microsoft Office, EndNote, etc.) are provided by RSU with an institutional license, available for both employees and students. To learn about each specific tool's license status and installation options, contact the RSU IT service center.

• Instructions

Instructions created by IT department colleagues are available in the RSU IT systems user knowledge base.

Most frequently used instructions:

• Setting up two-factor (2FA) authentication
• Password retrieval or renewal
• Connecting to the Eduroam WiFi Network
• Microsoft 365 installation
• Connecting to your student emai
• Clearing cache and cookies in web browsers

What is my RSU username?

Your RSU student username contains your student ID number (six digits) and the suffix "@rsu.edu.lv". You can find your student ID number on the back of your student card. Your username should be in this format: 000000rsu[pnkts]edu[pnkts]lv

If your student card has been lost or damaged, please go to Student Services. 

Useful Links

Video instructions

Safe Exam Browser - installation and usage