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Language Culture and Professional Communication
Study Course Description
Course Description Statuss:Approved
Course Description Version:1.00
Study Course Accepted:02.05.2023 09:34:56
| Study Course Information | |||||||||
| Course Code: | LF_688 | LQF level: | Level 5 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Clinical Medicine | Target Audience: | Medicine | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Dita Role | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | RSU Liepāja Branch | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Liepaja, Riņķu iela 24/26, lf rsu[pnkts]lv, +371 63442118, +371 63442119, +371 63484632 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 8 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 16 | ||||
| Classes (count) | 8 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 16 | ||||
| Total Contact Hours | 32 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Acquired knowledge in Latvian within the framework of the secondary school curriculum. | ||||||||
| Objective: | Complement and reinforce students' knowledge in order to develop the deliberate use of Coptic languages and speech in language practice. To improve the skills for communication with a patient, relatives and colleagues during the professional communication training. To develop the skills in communicating with the patient and identifying patient’s main problems; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Current issues of orthography. | Lectures | 1.00 | auditorium | |||||
| 2 | Word formation in language practice. | Lectures | 1.00 | auditorium | |||||
| 3 | Form formation norms in language practice. | Lectures | 1.00 | auditorium | |||||
| 4 | Syntax norms in language practice. | Lectures | 1.00 | auditorium | |||||
| 5 | Punctuation in language practice. | Classes | 1.00 | auditorium | |||||
| 6 | Vocabulary selection. | Classes | 1.00 | auditorium | |||||
| 7 | Differences between spoken and written language in language practice. The influence of linguistic and extralinguistic factors in text formation. | Classes | 1.00 | auditorium | |||||
| 8 | The basics of public speaking. | Classes | 1.00 | auditorium | |||||
| 9 | The concept of contact. Professional communication and its differences from everyday communication. Perception, its types. Information exchange. Cooperation and interaction. Verbal and non-verbal communication. The role of emotions in communication. Empathy, sympathy, antipathy in communication. | Lectures | 1.00 | auditorium | |||||
| 10 | Key skills of attention, listening and action. Establishing and maintaining contact with the client. Active listening skills. Open and closed questions. Principles of contact with individual customer groups. Communication in health care. | Lectures | 1.00 | auditorium | |||||
| 11 | Patient anamnesis and formulation of the patient's main problems. Conversation. Different temperaments and personality types in communication. Customer motives. | Lectures | 1.00 | auditorium | |||||
| 12 | Explaining the choice and implementation of treatment methods to the patient or relative. Providing recommendations for prevention and daily life activities, motivating the patient. Basic principles of motivational interviewing. Motivational interviewing for change. | Lectures | 1.00 | auditorium | |||||
| 13 | Conflict. Signs of conflict, meaning and resolution options. Conflict situations in professional activity, their types. Effective response in conflict situations. | Classes | 2.00 | auditorium | |||||
| 14 | Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The importance of personal resources in the prevention of burnout. | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Work with literary sources, create a presentation on an independently chosen topic, according to the norms of the literary language. Prepares for discussions in small groups on the topic of the lesson, familiarizes himself with the given literature, theoretical material of the course, works of recommended authors and other research on the topics discussed in the course. Working in a team, researches and finds a reasoned, innovative solution, convincingly presenting it. Completes the tasks defined in the course material (for participation in seminars or for written submission). | ||||||||
| Assessment Criteria: | Individual practical tasks performed by students during classes and active involvement in pair and group practical classes. Final test of theoretical knowledge at the end of the study course. Individual practical tasks make up 30% of the final grade of the study course, assessment in practical classes 20%, the test of theoretical knowledge at the end of the course makes up 50% of the final grade. | ||||||||
| Final Examination (Full-Time): | Exam | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | After successfully completing the program of the study course, the student will know: • the most common deviations from the literary norm in language practice; • the most important theoretical literature in which to look for an explanation for various language inaccuracies; • differences between spoken and written language, which are relevant in practice; • linguistic and extralinguistic factors that affect the communication process. Students will be able to: • describe the communication components that are the basis for establishing and maintaining contact with the patient, family and colleagues; • define signs of conflict; • list the main characteristics of personality types; • describe the risks, signs and prevention techniques of burnout. | ||||||||
| Skills: | After successfully completing the study course program, the student will be able to: • identify the most typical language inaccuracies; • explain language inaccuracies using theoretical literature; • create an oral and written text in accordance with literary norms; • evaluate extralinguistic factors that are relevant in the speech situation. Students will be able to: • use active listening in role-plays, lead a conversation professionally, collect anamnesis and conduct a motivational interview; • apply conflict resolution skills in simulated learning situations; • identify situations that create a risk of burnout; • evaluate your resources, risks of burnout and skills to be improved in professional communication. | ||||||||
| Competencies: | After completing the study course, the student will be able to create a spoken or written text in accordance with the current norms of the literary language, as well as be able to evaluate the linguistic and extralinguistic factors that affect the relevant speech situation. Students differentiate communication with different patient groups and personality types and justify/characterize their choice; • distinguishes the signs of different conflict situations, uses strategies to solve them; • assess your burnout risks. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Freimane I. Valodas kultūra teorētiskā skatījumā. Mācību līdzeklis. Rīga: Zvaigzne, 1993. (akceptējams izdevums) | ||||||||
| 2 | Pareizrakstības un pareizrunas rokasgrāmata. [Aut. kol.]. Rīga: Avots, 2002. (akceptējams izdevums) | ||||||||
| 3 | Paegle Dz., Kušķis J. Kā latvietis runā ... Praktiski ieteikumi valodas kultūrā. Rīga: Zvaigzne, 2002. (akceptējams izdevums) | ||||||||
| 4 | Rozenbergs J. Latviešu valodas stilistika. Rīga: Zvaigzne ABC, 1995. (akceptējams izdevums) | ||||||||
| 5 | Urbanoviča I. Ietekmīga valoda. Rīga: AML/RSU, 2001. (akceptējams izdevums) | ||||||||
| 6 | Borns L., Ruso N. Psiholoģija [tulk.Ieva Kalnciema]. Rīga, RaKa, 2001 (akceptējams izdevums) | ||||||||
| 7 | Dubkēvičs L. Saskarsme audzēkņiem. Rīga, "Jumava", 2006 (akceptējams izdevums) | ||||||||
| 8 | Kozlovs N. Saskarsmes māksla. Rīga, "Jumava", 2008 (akceptējams izdevums) | ||||||||
| 9 | Pikeringa P. Strīdi, nesaskaņas, konflikti. Rīga, 2000 (akceptējams izdevums) | ||||||||
| 10 | Mārtinsone, K., Milltuze, A. (red). Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC, 2015 | ||||||||
| Additional Reading | |||||||||
| 1 | Ceplīte B., Ceplītis L. Latviešu valodas praktiskā gramatika. Rīga: Zvaigzne ABC, 1997. | ||||||||
| 2 | Skujiņa V. Latviešu valoda lietišķajos rakstos. Rīga: Zvaigzne ABC, 2014. | ||||||||
| 3 | Ķilkuts G. Veselības aprūpes un veicināšanas institūcijās iesaistītā personāla un pacienta komunikācijas prasmju pilnveidošana. Mācību materiāls, 2009 | ||||||||
| Other Information Sources | |||||||||
| 1 | http://www.ailab.lv/ | ||||||||
| 2 | https://www.letonika.lv | ||||||||
| 3 | https://tezaurs.lv | ||||||||
| 4 | http://www.termini.lza.lv | ||||||||
