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Behavioural and Communication Culture
Study Course Description
Course Description Statuss:Approved
Course Description Version:2.00
Study Course Accepted:11.09.2020 13:24:01
| Study Course Information | |||||||||
| Course Code: | SUUK_111 | LQF level: | Level 5 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Communication Sciences; Psychology and Ethics of Communication | Target Audience: | Public Health; Sports Trainer | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Irēna Upeniece | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Department of Sports and Nutrition | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Riga, 3 Cigorinu Street, suuk rsu[pnkts]lv, +371 67611559 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 4 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 8 | ||||
| Classes (count) | 4 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 8 | ||||
| Total Contact Hours | 16 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Psychology, philosophy, the notion of universal human values. | ||||||||
| Objective: | To acquaint students with the culture of behavior in business communication and topicality of business attributes nowadays, to look at the rules of conduct adopted in business relations in Europe, which currently appear in Latvian society, as well as the norms of behavior that are most often mistaken in practice. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Methods of acquaintance in business communication. First impression measurement instruments. Factors that make up the first impression, its persistence. Suggestions for a positive first impression. | Lectures | 1.00 | auditorium | |||||
| 2 | Clothing styles. Business style. Business invitation and dresscode. Business style for women. Business style for men. Types of business parties. Fashion. | Lectures | 1.00 | auditorium | |||||
| 3 | Means of non-verbal communication: gestures, gait, mimicry, gaze, voice intonation, distance of communication. The art of listening. Questions. Answers. Comments. | Lectures | 1.00 | auditorium | |||||
| 4 | Creating and exchanging with the business cards, writing a cover letter, job interview and workplace behavior, non-etiquette. | Lectures | 1.00 | auditorium | |||||
| 5 | Creating a business card, motivation letter, business invitation, improving your CV in cooperation with study group mates and lecturer. | Classes | 2.00 | auditorium | |||||
| 6 | Characteristics of business meetings and parties. Independent preparation of the presentation “Virtual tour” (trip to the selected country, city), presentation and evaluation of work in the study group, self-assessment (questions, comments, travel experience). | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Independent preparation of the presentation “Virtual tour” (trip to the selected country, city), presentation and evaluation of work in the study group, self-assessment (questions, comments, travel experience). Tasks: To update current peculiarities of behavior and business communication in the selected country. | ||||||||
| Assessment Criteria: | Practical tests “Business etiquette” finalization in the study process. Assignment completion: CV, business card, cover letter, invitation, business meetings and party types. Preparation, presentation and evaluation of essays – Virtual Tour. Creative and active participation in the study course. Answers to the questions. | ||||||||
| Final Examination (Full-Time): | Exam | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | • Describe, present business etiquette of different countries, its developments and trends, the essence of business etiquette; • List clothing styles and name criteria for choosing business clothing; • Express the culture of clothing and its role in creating a professional image; • Describe business communication types and actions in the business environment: job interview, greeting, first impression, business communication, types of business meetings and parties. | ||||||||
| Skills: | Business etiquette attribute assessment skills and skills in writing a CV, letter of motivation and invitation; creating a business card; choosing business clothes, footwear and accessories, skill to tie a tie (in a waistcoat and a half-waistcoat); selecting and advising on formal gifts and flowers; application of etiquette and rules of mutual decency; explaining guidelines for netiquette or network etiquette. | ||||||||
| Competencies: | Personal portfolio creation; behavioral culture in business communication abroad (ability to distinguish by widening knowledge); selection of business clothes. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Kincāns V. Etiķete sadzīvē, lietišķajos kontaktos, starptautiskajās attiecībās. – R., 2000. | ||||||||
| 2 | Dubkēvičs L., Ķestere I. Saskarsme. Lietišķā etiķete. – R.,2003. | ||||||||
| 3 | Ķestere I. Lietišķā etiķete. – R., 2007. | ||||||||
| 4 | Mouls Dž. Biznesa kultūra un etiķete Eiropas valstīs – R., 2003. | ||||||||
| 5 | Fosters D. Lietišķā etiķete Eiropā – R., 2005 | ||||||||
| 6 | Veics V. Uzvedības kultūra saskarsmē – Rīga., 2000. | ||||||||
| 7 | Toisena Ģ. Kā jāuzvedas darba vietā. – R., 1996. | ||||||||
| Additional Reading | |||||||||
| 1 | Odiņa A. Lietišķās un oficiālās uzvedības grāmata – Rīga.,2011. | ||||||||
| 2 | Veics V. Uzvedības kultūra saskarsmē.1.daļa – R.,1998. | ||||||||
| 3 | Veics V. Uzvedības kultūra saskarsmē. 2.daļa – R.,2000. | ||||||||
| 4 | Odiņa A. Protokols. – R.,1998. | ||||||||
| 5 | Gulēna G. Esiet, lūdzu, tik laipni un …..! – R.,1998. | ||||||||
| 6 | Latiševs V. Lietišķas sarunas. Lietišķi kontakti. – R., 1995. | ||||||||
| 7 | Lasila S. Jaunā zelta uzvedības grāmata. – R., 1994. | ||||||||
