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Crisis Communication
Study Course Description
Course Description Statuss:Approved
Course Description Version:6.00
Study Course Accepted:02.02.2024 12:26:00
| Study Course Information | |||||||||
| Course Code: | KSK_135 | LQF level: | Level 6 | ||||||
| Credit Points: | 3.00 | ECTS: | 4.50 | ||||||
| Branch of Science: | Communication Sciences | Target Audience: | Communication Science | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Ruta Siliņa | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Faculty of Social Sciences | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Dzirciema street 16, Rīga, szf rsu[pnkts]lv | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 6 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 12 | ||||
| Classes (count) | 4 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 8 | ||||
| Total Contact Hours | 20 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Basic knowledge of communication and public relations. | ||||||||
| Objective: | The aim of course is to develop students' crisis management skills, including the skills to recognize crisis situations, to understand the specifics of each crisis and of being able to find the best communication solutions for crisis management. The course is designed to introduce students with the theoretical basis of crisis management and crisis communication, identification and assessment of possible crisis situations, preparation for them, action and communication in a crisis, public opinion and cooperation with the mass media. At the end of the course, students will have the opportunity to apply the acquired knowledge in crisis communication simulation. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Introduction in crisis communication | Lectures | 1.00 | auditorium | |||||
| 2 | Anatomy of crisis | Lectures | 1.00 | auditorium | |||||
| 3 | Latest findings on crisis communication | Lectures | 1.00 | auditorium | |||||
| 4 | Identification of crisis, types and vulnerability | Classes | 1.00 | auditorium | |||||
| 5 | Preparing for crisis situations. Crisis management and communication plan | Lectures | 1.00 | auditorium | |||||
| 6 | Crisis case study analysis | Lectures | 1.00 | auditorium | |||||
| 7 | Crisis situation management | Lectures | 1.00 | auditorium | |||||
| 8 | Public opinion and mass media in crisis situations | Classes | 1.00 | auditorium | |||||
| 9 | Ethics aspects and role of leader in crisis | Classes | 1.00 | auditorium | |||||
| 10 | Final research | Classes | 1.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Home assignments, case studies, examination. Please see course description (in Word) in e-studies with a detailed description of tasks. | ||||||||
| Assessment Criteria: | Home assignments, case studies, examination: analysis, ability to apply theoretical knowledge, justification of the proposed solutions, conclusions and recommendations. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | students will be provided with knowledge about crisis management and crisis communication, identification and evaluation of crisis situations, as well as necessary actions during crisis simulation. | ||||||||
| Skills: | The aim of course is to develop students' crisis management skills, including the skills to recognize crisis situations, to understand the specifics of each crisis and of being able to find the best communication solutions for crisis management. | ||||||||
| Competencies: | Providing support to the organisation's management and communication manager in crisis management and crisis communication situations and the ability to organize communication in crisis situations in practice. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Coombs W. T. Ongoing crisis communication : Planning, Managing, and Responding / 5th ed. -SAGE Publications, Inc; 2019 | ||||||||
| 2 | Hornmoen H., Backholm K., Social Media Use in Crisis and Risk Communication: Emergencies, Concerns and Awareness.- Emerald Publishing Limited, 2018 | ||||||||
| 3 | Ulmer R.R., Sellnow T.L., et al. Effective Crisis Communication: Moving From Crisis to Opportunity / 4th ed. - SAGE Publications, Inc, 2017 | ||||||||
| 4 | Fearn-Banks K. Crisis Communications / 5th ed. - Routledge, 2016 | ||||||||
| 5 | Heath RL., O’Hair H.D., Handbook of Risk and Crisis Communication.- Routledge; 1 ed, 2015 | ||||||||
| 6 | Fink S., Crisis Management: The Definitive Guide to Managing the Message. -New York et al.: Mc Grw Hill Education, 2013 | ||||||||
| 7 | Lehtonens J, Siliņa R., Ābelniece B. Riska un krīze komunikācija. - Rīga: SIA Biznesa Augstskola Turība, 2011 | ||||||||
| Additional Reading | |||||||||
| 1 | Fearn-Banks K. Crisis communications : a casebook approach / Kathleen Fearn-Banks. – 4th ed. – New York, London : Routledge Taylor & Francis group., 2010 | ||||||||
| 2 | ICM Annual Crisis Report | ||||||||
| 3 | Crisis Communication: Scorecard | ||||||||
| Other Information Sources | |||||||||
| 1 | Jaunākie zinātniskie raksti, kas pieejami RSU Bibliotēkas abonētajās zinātnisko rakstu datubāzēs (piemēram, EBSCO, SAGE Publications, Science Direct, Scopus u.c.). | ||||||||
