Professional Communication

Study Course Description

Course Description Statuss:Approved

Course Description Version:5.00

Study Course Accepted:01.11.2022 13:36:18

Study Course Information
Course Code:		LF_180		LQF level:		Level 5
Credit Points:		1.00		ECTS:		1.50
Branch of Science:		Clinical Medicine; Health Care		Target Audience:		Medical Services
Study Course Supervisor
Course Supervisor:		Dita Role
Study Course Implementer
Structural Unit:		RSU Liepāja Branch
The Head of Structural Unit:
Contacts:		Liepāja, Riņķu Street 24/26, lfrsu[pnkts]lv, +371 63442118, +371 63442119, +371 63484632
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		4	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		8
Classes (count)		2	Class Length (academic hours)		2	Total Contact Hours of Classes		4
Total Contact Hours								12
Study course description
Preliminary Knowledge:
Not necessary.
Objective:
To improve the skills for communication with the client/patient, relatives and colleagues during the professional communication training. To develop the skills of collecting anamnesis and identifying the patient’s main problems while communicating with the patient; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The concept of communication. Professional communication and differences thereof from the everyday communication. Perception and types thereof. Information exchange. Collaboration and interaction. Verbal and non-verbal communication. Role of emotions in communication. Empathy, sympathy and antipathy in communication.			Lectures		1.00	auditorium
2	The main skills of attention, listening and activity. Establishing and maintaining contact with the client. Active listening skills. Open and closed questions. Principles of communication with specific groups of clients. Communication in health care.			Lectures		1.00	auditorium
3	Patient anamnesis and the formulation of the patient’s main problems. Conversation. Different temperaments and personality types in communication. Client motives.			Lectures		1.00	auditorium
4	Explaining the selection and implementation of treatment methods to the patient or their relatives. Making recommendations for prophylaxis and everyday activities, motivating the patient. Basic principles of a motivating interview. Interview that motivates for changes.			Lectures		1.00	auditorium
5	Conflict. Signs, importance and possibilities of solving a conflict. Conflict situations in the professional activity, types thereof. Efficient response to conflict situations.			Classes		1.00	auditorium
6	Professional burn-out and prevention thereof. Burn-out syndrome. Signs, risks and prevention possibilities. Significance of personality resources in burn-out prevention.			Classes		1.00	auditorium
Assessment
Unaided Work:
Prepares for discussions in small groups on the topic of the class, gets acquainted with the given literature, theoretical material of the course, works of recommended authors and other research on the topics discussed in the course. Working in a team, studies and finds a reasoned, innovative solution, convincingly presenting it. Completes the tasks defined in the course material (for participation in seminars or for written submission).
Assessment Criteria:
Individual practical tasks performed by students during classes and active involvement in pair and group practical classes. Final test of theoretical knowledge at the end of the study course.
Final Examination (Full-Time):		Test
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		As a result of completing the study course, students will be able to do the following: • characterise the communication components that underlie the establishment and maintenance of contact with the patient, family and colleagues; • define the signs of a conflict; • list the main features of personality types; • describe burn-out risks, signs and preventive measures.
Skills:		As a result of completing the study course, students will be able to do the following: • use active listening in role-plays, conduct the conversation professionally when collecting the anamnesis and conducting the motivational interview; • apply conflict resolution skills in simulated learning situations; • identify situations that create a risk of burn-out; • evaluate one’s resources, risks of burn-out and skills to be improved in professional communication.
Competencies:		• students differentiate the communication between various groups of patients and personality types and substantiate/characterise their choice; • recognise the signs of different conflict situations, use strategies to solve them; • assess their own burn-out risks.
Bibliography
No.	Reference
Required Reading
1	Borns L., Ruso N. Psiholoģija. [tulk. Ieva Kalnciema]. Rīga, RaKa, 2001. (akceptējams izdevums)
2	Dubkēvičs L. Saskarsme audzēkņiem. Rīga: „Jumava”, 2006. – 223 lpp. (akceptējams izdevums)
3	Kozlovs N. Saskarsmes māksla. Rīga: Jumava, 2008. – 341 lpp. (akceptējams izdevums)
4	Pikeringa P. Strīdi, nesaskaņas, konflikti. Rīga, 2000. (akceptējams izdevums)
5	Квинн В. Н. Прикладная психология. Санкт-Петербург, 2000. (akceptējams izdevums)
6	Mārtinsone, K., Milltuze, A. (red). Psiholoģija. (no 127.-214.lpp). Rīga: Zvaigzne ABC, 2015.
Additional Reading
1	Ķilkuts G. Veselības aprūpes un veicināšanas institūcijās iesaistītā personāla un pacienta komunikācijas prasmju pilnveidošana. Mācību materiāls, 2009.
2	Medicīnas svešvārdu vārdnīca. Rūta Viņķele. Avots, 2007