Communication Psychology and Communication Skills

Study Course Description

Course Description Statuss:Approved

Course Description Version:3.00

Study Course Accepted:31.08.2020 17:17:12

Study Course Information
Course Code:		LF_655		LQF level:		Level 6
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Psychology		Target Audience:		Nursing Science
Study Course Supervisor
Course Supervisor:		Irita Kovaļska
Study Course Implementer
Structural Unit:		RSU Liepāja Branch
The Head of Structural Unit:
Contacts:		J. Asara Street 5, vppkrsu[pnkts]lv, +37167061587
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		5	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		10
Classes (count)		11	Class Length (academic hours)		2	Total Contact Hours of Classes		22
Total Contact Hours								32
Study course description
Preliminary Knowledge:
Secondary school level knowledge in social sciences.
Objective:
To develop understanding of the psychological aspects of interrelationships, the importance of successful professional communication during the implementation of the health care process, to promote the development and improvement of communication skills.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The concept of communication, communication process, its characteristics. Factors influencing communication. Types of communication, their characteristics: verbal, non-verbal communication.			Lectures		1.00	auditorium
2	Basics of clinical interviewing. Open, closed questions. Paraphrase. Motivational interview.			Lectures		1.00	auditorium
3	Emotions, its role in everyday life and in the healing process. Working with different patient groups.			Lectures		1.00	auditorium
4	Stress and stress management. Professional burnout and its prevention.			Lectures		1.00	auditorium
5	Conflict, types of conflicts, causes of conflicts, conflict resolution.			Lectures		1.00	auditorium
6	Social roles of medical care staff in patient communication. Specifics of communication in the clinical environment.			Classes		1.00	auditorium
7	Clinical interviewing basics. Motivational interview.			Classes		2.00	auditorium
8	Work with different patient groups.			Classes		2.00	auditorium
9	Stress and stress management. Professional burnout.			Classes		2.00	auditorium
10	Conflicts, their causes, types and resolution methods.			Classes		2.00	auditorium
11	Clinical case analysis.			Classes		2.00	auditorium
Assessment
Unaided Work:
Analysis of communication situations in the health care environment. Students present a case study describing the concept of communication and communication skills.
Assessment Criteria:
Independent work in practical classes, participating in simulations and self-experience exercises – 50%. Analysis and presentation of communication situations – 50%.
Final Examination (Full-Time):		Exam (Written)
Final Examination (Part-Time):
Learning Outcomes
Knowledge:		Students develop their knowledge about the structure of communication, types, influencing factors; acquire knowledge in clinical interviewing and counselling techniques; describe the nurse's role of communication in the medical care process in a clinical setting; name the aspects of professional communication in the model of communication with the patient in the clinical environment; define the causes of conflicts, describe the signals of conflict and tactics of resolving them.
Skills:		Recognizes and describes different emotions; during simulations professionally leads the conversation, collecting the anamnesis and conducting the motivational interview; applies conflict resolution skills in simulated learning situations; identifies situations that increase a risk of burnout; evaluates own resources, burnout risks and skills to be improved in professional communication; conflict resolution skills are applied in simulated learning situations.
Competencies:		Understands the needs of patients in different communication situations in clinical care; Understands the aspects for a successful clinical interview and the application of counselling techniques; Differentiates risk factors in the development of potential conflicts and chooses behavior for more successful conflict resolution.
Bibliography
No.	Reference
Required Reading
1	Vidnere M., Nucho A. Ozoliņa. Intervēšanas prasme, Raka, 2012.
2	K.Mārtinsone, V.Sudraba (Red.). (2019). Veselības psiholoģija: Teorijas un prakses starpdisciplinārā perspektīva. Rīga: RSU.
3	Gjyn, O’Toole, Communication: Core Interpersonal Skills for Health Professionals, Chatswood, NSW: Elsevier, 2016.
4	Carole England, Ransolina Morgan, Communication skills for midwives: challenges in everyday practice, Maidenhead: McGraw Hill/Open University Press, c2012
5	Julia Balzer Riley, Comunication in Nursing, Seven Edition, ELSEVIER, 2012, 83-336.
6	Juliet Koprowska, Communication and interpersonal skills in social work, Exeter: Learning Matters, 2010.
7	Roxanne Parrott, Talking about Health: Why Communication Matters, Chichester, U.K.; Malden, MA: Wiley-Blackwell, 2009.
8	Sarah Kraszewski, Abayomi McEwen, Communication skills for adult nurses, Maidenhead: McGraw Hill/Open University Press, 2010.
9	Miller, W., Rollnick, S., (2002). Motivational interviewing: preparing people for change. New York; London: Guilford Press
10	Furlong, Gary T., & Mississauga, Ont. (2005). The conflict resolution toolbox: models & maps for analyzing, diagnosing, and resolving conflict). Canada: J. Wiley & Sons
Additional Reading
1	Boulbijs Dž. Drošais pamats, Raca ABC, 1998.
2	Judith M.Wilkinson, Leslie S.Treas, Fundaments of Nursing. Theory, concepts, and Applications, F.A. Davis Company/Philadelphia, 2012, Vol.1, 361-369.
3	Kuzņecovs V., Stress un depresija, SIA Lietišķās informācijas dienests, 2010.
4	Patricia A. Potter, Anne Griffin Perry, Patricia A. Stockert, Amy Hall, Basic Nursing, Seven Edition, Mosby/ELSEVIER, 2011, 165-185.
5	Roadways to healthy living: a guide for effective stress management / South Kingstown: 2009.