.
Professional Communication
Study Course Description
Course Description Statuss:Approved
Course Description Version:5.00
Study Course Accepted:16.11.2022 11:08:28
| Study Course Information | |||||||||
| Course Code: | LF_646 | LQF level: | Level 5 | ||||||
| Credit Points: | 1.00 | ECTS: | 1.50 | ||||||
| Branch of Science: | Psychology | Target Audience: | Medicine | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Dita Role | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | RSU Liepāja Branch | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Liepaja, 24/26 Riņķu Street, lf rsu[pnkts]lv, +371 63442118, +371 63442119, +371 63484632 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 4 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 8 | ||||
| Classes (count) | 4 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 8 | ||||
| Total Contact Hours | 16 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Not necessary. | ||||||||
| Objective: | To improve the skills for communication with a patient, relatives and colleagues during the professional communication training. To develop the skills in communicating with the patient and identifying patient’s main problems; to apply appropriate communication principles to particular groups of patients and personality types; to recognise a conflict, signs of conflict, to assess the significance of a conflict and apply skills for solving it; to recognise and assess the risk of professional burn-out and shortly describe the possibilities for the prevention thereof. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | The concept of communication. Professional communication and differences thereof from the everyday communication. Perception and types thereof. Information exchange. Collaboration and interaction. Verbal and non-verbal communication. Role of emotions in communication. Empathy, sympathy and antipathy in communication. | Lectures | 1.00 | auditorium | |||||
| 2 | The main skills of attention, listening and activity. Establishing and maintaining contact with the client. Active listening skills. Open and closed questions. Principles of communication with particular groups of clients. Communication in health care. | Lectures | 1.00 | auditorium | |||||
| 3 | Patient anamnesis and the formulation of the patient’s main problems. Conversation. Different temperaments and personality types in communication. Client motives. | Lectures | 1.00 | auditorium | |||||
| 4 | Explaining the selection and implementation of treatment methods to the patient or their relatives. Making recommendations for prophylaxis and everyday activities, motivating the patient. Basic principles of a motivating interview. Interview that motivates for changes. | Lectures | 1.00 | auditorium | |||||
| 5 | Conflict. Signs, importance and solution possibilities of a conflict. Conflict situations in the professional activity, types thereof. Efficient reaction to conflict situations. | Classes | 2.00 | auditorium | |||||
| 6 | Professional burn-out and prevention thereof. Burn-out syndrome. Signs, risks and prevention possibilities. Significance of personality resources in burn-out prevention. | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | Prepares for discussions in small groups on the topic of the class, gets acquainted with the given literature, theoretical material of the course, works of recommended authors and other research on the topics discussed in the course. Working in a team, studies and finds a reasoned, innovative solution, convincingly presenting it. Completes the tasks defined in the course material (for participation in seminars or for written submission). | ||||||||
| Assessment Criteria: | Individual practical tasks performed by students during classes and active involvement in pair and group practical classes. Final test of theoretical knowledge at the end of the study course. Individual practical tasks make up 30% of the final assessment of the study course, involvement in practical classes – 20%, while the test of theoretical knowledge at the end of the course makes up 50% of the final assessment. | ||||||||
| Final Examination (Full-Time): | Test | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | As a result of completing the study course, students will be able to do the following: • characterise the communication components that underlie the establishment and maintenance of contact with the patient, family and colleagues;• define the signs of a conflict; • list the main features of personality types; • describe burn-out risks, signs and preventive measures. | ||||||||
| Skills: | As a result of completing the study course, students will be able to do the following: • use active listening in role-plays, conduct the conversation professionally when collecting the anamnesis and conducting the motivational interview; • apply conflict resolution skills in simulated learning situations; • identify situations that create a risk of burn-out; • evaluate one’s resources, risks of burn-out and skills to be improved in professional communication. | ||||||||
| Competencies: | • students differentiate the communication between various groups of patients and personality types and substantiate/characterise their choice; • recognise the signs of different conflict situations, use strategies to solve them; • assess their own burn-out risks. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Borns L., Ruso N. Psiholoģija [tulk.Ieva Kalnciema]. Rīga, RaKa, 2001 (akceptējams izdevums) | ||||||||
| 2 | Dubkēvičs L. Saskarsme audzēkņiem. Rīga, "Jumava", 2006 (akceptējams izdevums) | ||||||||
| 3 | Kozlovs N. Saskarsmes māksla. Rīga, "Jumava", 2008 (akceptējams izdevums) | ||||||||
| 4 | Pikeringa P. Strīdi, nesaskaņas, konflikti. Rīga, 2000 (akceptējams izdevums) | ||||||||
| 5 | Mārtinsone, K., Milltuze, A. (red). Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC, 2015 | ||||||||
| Additional Reading | |||||||||
| 1 | Ķilkuts G. Veselības aprūpes un veicināšanas institūcijās iesaistītā personāla un pacienta komunikācijas prasmju pilnveidošana. Mācību materiāls, 2009 | ||||||||
