Communication Psychology

Study Course Description

Course Description Statuss:Approved

Course Description Version:9.00

Study Course Accepted:02.02.2024 12:30:47

Study Course Information
Course Code:		HZK_008		LQF level:		Level 7
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Psychology		Target Audience:		Pharmacy
Study Course Supervisor
Course Supervisor:		Laura Bitiniece
Study Course Implementer
Structural Unit:		Faculty of Social Sciences
The Head of Structural Unit:
Contacts:		Dzirciema street 16, Rīga, szfrsu[pnkts]lv
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		10	Class Length (academic hours)		2	Total Contact Hours of Classes		20
Total Contact Hours								32
Part-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		10	Class Length (academic hours)		2	Total Contact Hours of Classes		20
Total Contact Hours								32
Study course description
Preliminary Knowledge:
According to secondary education.
Objective:
Understanding of the essence of communication, its objectives and tools in order to be able to apply it in practice.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	What is communication?			Lectures		1.00	auditorium
2	Conversation and listening			Lectures		1.00	auditorium
3	Efficient communication			Lectures		1.00	auditorium
4	Communication in groups			Lectures		1.00	auditorium
5	Deception. Conflicts			Lectures		1.00	auditorium
6	Challenges and Strategies in Health Communication			Lectures		1.00	auditorium
7	Non-verbal communication			Classes		1.00	auditorium
8	The Art of Listening			Classes		1.00	auditorium
9	Social Influence			Classes		1.00	auditorium
10	Group Communication			Classes		1.00	auditorium
11	Towards Conflict Resolution			Classes		1.00	auditorium
12	Patient Centeredness in Pharmacy Practice			Classes		1.00	auditorium
13	A Comprehensive Analysis of the Communication Situation			Classes		1.00	auditorium
14	Pharmacist/Patient Consultation I			Classes		1.00	auditorium
15	Pharmacist/Patient Consultation II			Classes		1.00	auditorium
16	Mid-term test			Classes		1.00	auditorium
Topic Layout (Part-Time)
No.	Topic			Type of Implementation		Number	Venue
1	What is communication?			Lectures		1.00	auditorium
2	Conversation and listening			Lectures		1.00	auditorium
3	Efficient communication			Lectures		1.00	auditorium
4	Communication in groups			Lectures		1.00	auditorium
5	Deception. Conflicts			Lectures		1.00	auditorium
6	Challenges and Strategies in Health Communication			Lectures		1.00	auditorium
7	Non-verbal communication			Classes		1.00	auditorium
8	The Art of Listening			Classes		1.00	auditorium
9	Social Influence			Classes		1.00	auditorium
10	Group Communication			Classes		1.00	auditorium
11	Towards Conflict Resolution			Classes		1.00	auditorium
12	Patient Centeredness in Pharmacy Practice			Classes		1.00	auditorium
13	A Comprehensive Analysis of the Communication Situation			Classes		1.00	auditorium
14	Pharmacist/Patient Consultation I			Classes		1.00	auditorium
15	Pharmacist/Patient Consultation II			Classes		1.00	auditorium
16	Mid-term test			Classes		1.00	auditorium
Assessment
Unaided Work:
• observations of human behavior, • case analysis, • independently prepared presentations, • role-playing games, etc. In order to evaluate the quality of the study course as a whole, the student must fill out the study course evaluation questionnaire on the Student Portal.
Assessment Criteria:
Cumulative rating in a 10-point system: 1. Exam – 40% 2. Work in seminars – 60%, which includes: • Individually prepared presentations – 20% • Tests on lesson topics – 40%
Final Examination (Full-Time):		Exam
Final Examination (Part-Time):		Exam
Learning Outcomes
Knowledge:		Students can name elements, structure and principles of communication; recognize the difference between different levels of communication and between various reaction types among people. Students can describe communication barriers, effective methods of giving and receiving information, and understand the main conflict solving strategies.
Skills:		Students should be able to analyse cases, influence communication process, solve conflicts, manage professional relationships with patients/clients, colleagues, give and receive information and feedback, overcome communicative barriers, paraphrase and listen actively.
Competencies:		Cognitive competence – ability to use theoretical knowledge in practical settings.
Bibliography
No.	Reference
Required Reading
1	The Routledge Handbook of Health Communication, Ed.by T.L.Thompson, N.G.Harrington, Routledge, NY, 2022.
2	Reņģe V. Sociālā psiholoģija.- Rīga, 2002 (akceptējams izdevums)
3	Omārova S. Cilvēks runā ar cilvēku – R., 2006. (akceptējams izdevums)
4	de Oliveira, D. R., & Shoemaker, S. J. (2006). Achieving patient-centeredness in pharmacy practice: Openness and the pharmacist’s natural attitude. Journal of the American Pharmacists Association, 46(1), 56–64.
5	H. Fekseuss “Izcilas sociālās prasmes”, nodaļa “Tuvcīņa. Kad briest konflikts”, 249.-288.lpp., Zvaigzne ABC, 2019. Tulk. I.Grezmane.
6	Reņģe V. Psiholoģija: savstarpējo attiecību psiholoģija –R., 2004. (akceptējams izdevums)
7	Saskarsmes psiholoģija. 2 sēj. -R., 2003-2004. (akceptējams izdevums)
8	Kupčs J. Saskarsmes psiholoģija.– R., 1997. (akceptējams izdevums)
9	Omārova S. Komunikācija – R., 2007. (akceptējams izdevums)
10	Glāsa L. Ķermeņa valoda – R., 2005. (akceptējams izdevums)
11	Pīzs A. Ķermeņa valoda – R., 2016.
Additional Reading
1	DeVito, Joseph A. The interpersonal communication book. Pearson, 2013.
2	Engleberg, Isa N., Wynn, Dianna R. Working in Groups. Communication Principles and Strategies. Pearson, 2017.
Other Information Sources
1	RSU bibliotēkas materiāli
2	Pētījumi veselības komunikācijā, tai skaitā, pacientu/ārstu komunikācijas ieraksti un transkripti