Quality Management

Study Course Description

Course Description Statuss:Approved

Course Description Version:4.00

Study Course Accepted:08.11.2021 16:16:17

Study Course Information
Course Code:		LUSDK_055		LQF level:		Level 7
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Sociology; Social Politics and Organisation of Social Work		Target Audience:		Social Welfare and Social Work
Study Course Supervisor
Course Supervisor:		Ārija Baltiņa
Study Course Implementer
Structural Unit:		Department of Welfare and Social Work
The Head of Structural Unit:
Contacts:		Riga, 26a Anniņmuižas boulevard, socdkrsu[pnkts]lv, +371 67061575
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		6	Class Length (academic hours)		2	Total Contact Hours of Classes		12
Total Contact Hours								24
Part-Time - Semester No.1
Lectures (count)		6	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		12
Classes (count)		6	Class Length (academic hours)		2	Total Contact Hours of Classes		12
Total Contact Hours								24
Study course description
Preliminary Knowledge:
Prior knowledge of management.
Objective:
To familiarise master students with theoretical and practical quality management systems and standards for ensuring the quality of services in the institutions of social service providers.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Quality management principles and systems			Lectures		1.00	auditorium
2	Use of quality management systems in the field of social services			Lectures		1.00	auditorium
				Classes		1.00	placement location
3	Creation, introduction and maintenance of quality management systems			Lectures		1.00	auditorium
				Classes		2.00	auditorium
4	Self-assessment methodology of social service providers			Lectures		1.00	auditorium
				Classes		1.00	auditorium
5	ISO 9000 standard			Lectures		1.00	auditorium
				Classes		1.00	auditorium
6	Internal audit of quality management systems			Lectures		1.00	auditorium
				Classes		1.00	auditorium
Topic Layout (Part-Time)
No.	Topic			Type of Implementation		Number	Venue
1	Quality management principles and systems			Lectures		1.00	auditorium
2	Use of quality management systems in the field of social services			Lectures		1.00	auditorium
				Classes		1.00	placement location
3	Creation, introduction and maintenance of quality management systems			Lectures		1.00	auditorium
				Classes		2.00	auditorium
4	Self-assessment methodology of social service providers			Lectures		1.00	auditorium
				Classes		1.00	auditorium
5	ISO 9000 standard			Lectures		1.00	auditorium
				Classes		1.00	auditorium
6	Internal audit of quality management systems			Lectures		1.00	auditorium
				Classes		1.00	auditorium
Assessment
Unaided Work:
Studies of literature, study and selection of theoretical material. Participation in lectures, classes, active participation in seminars. Participation in group work. Reflection.
Assessment Criteria:
Active participation in lectures – 25%, attendance of lectures and classes – 25%, tests – preparation of practical work for examination and its presentation at a seminar – 50%.
Final Examination (Full-Time):		Exam
Final Examination (Part-Time):		Exam
Learning Outcomes
Knowledge:		Master students understand the concept of quality management, know quality management systems and their use opportunities in the field of social services.
Skills:		Master students know how to choose appropriate quality management systems to ensure the quality process of social services, assess different quality management systems – their advantages and disadvantages; able to work in a team/group; able to assess the results of own work, motivate employees; improve and criticise new ideas; • listen, watch and read with a creative attitude; • creatively structure own work.
Competencies:		Able to evaluate and choose to manage team/team work, analyse, systematise and integrate the information obtained; able to lead work; evaluate the control process; justify the need for quality management, use quality management methods.
Bibliography
No.	Reference
Required Reading
1	Vasiļevska, Daina. Kvalitātes nodrošināšanas vadība. Rīga: Juridiskā Koledža, 2017
2	Driņķe, Zane. Kvalitātes vadības sistēmas Latvijas mazo un vidējo uzņēmumu konkurētspējas paaugstināšanai. Rīga: Biznesa augstskola Turība, 2019
Other Information Sources
1	http://tap.mk.gov.lv/valsts-parvaldes-politika/kvalitates-v…
2	https://equass.be/images/Documents/EQUASS2018/EQUASS-Princi…
3	MK noteikumi 08.05.2012. Nr.326 «Noteikumi par iekšējās kontroles sistēmu tiešās pārvaldes iestādēs»
4	MK 17.10.2017. noteikumi Nr. 630 «Noteikumi par iekšējās kontroles sistēmas pamatprasībām korupcijas un interešu konflikta riska novēršanai publiskas personas institūcijā»
5	https://www.knab.gov.lv/upload/2018/knab_vadlinijas_iekseja…
6	https://documen.site/download/socilo-pakalpojumu-sniedzju-p…
7	www.efqm.org
8	http://www.iso.org.
9	LVS EN ISO 9000:2007 Kvalitātes pārvaldības sistēmas. Pamatprincipi un terminu vārdnīca (Quality management systems. Terminology and vocabulary (ISO 9000: 2005)
10	https://www.youtube.com/watch?v=nyivK2_nsXU
11	https://www.youtube.com/watch?v=wBueEhGd5PY
12	https://www.youtube.com/watch?v=VbTGoV95528
13	https://www.youtube.com/watch?v=kao1K30LXEk