.
Methods of Quality Management
Study Course Description
Course Description Statuss:Approved
Course Description Version:7.00
Study Course Accepted:02.02.2024 12:30:59
| Study Course Information | |||||||||
| Course Code: | SBUEK_036 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Management | Target Audience: | Management Science; Business Management | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Olga Veilande | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Faculty of Social Sciences | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Dzirciema street 16, Rīga, szf rsu[pnkts]lv | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 7 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 14 | ||||
| Classes (count) | 5 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 10 | ||||
| Total Contact Hours | 24 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Basic knowledge of business, human resource management, mathematics, statistics, microeconomics. | ||||||||
| Objective: | To develop students' understanding of quality management, its assessment methods, the need for quality assurance and improvement systems, the principles of total quality management (TQM). | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | Quality assurance and evaluation in organisations. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 2 | Total Quality Management (TQM), quality characteristics. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 3 | Methods of quality process management. | Lectures | 2.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 4 | Quality cost management. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| 5 | International quality standards. Quality excellence models. | Lectures | 1.00 | auditorium | |||||
| 6 | Measuring and improving the efficiency of the organisation's quality management system. | Lectures | 1.00 | auditorium | |||||
| Classes | 1.00 | auditorium | |||||||
| Assessment | |||||||||
| Unaided Work: | Students' independent work is organized individually (preparing for lessons and preparing homework) and small work groups (seminar classes, group work) Independent tasks: 1. To study literature related to the study course topics (in addition to reading the latest publications and articles related to the course topics); 2. Prepare for seminar classes; 3. Develop a report (mini-project) on the topic and prepare it for presentation. | ||||||||
| Assessment Criteria: | Participation in lectures – 20%, mini project – 30% and exam – 50%. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | Upon successful completion of this course, students will understand the basic principles of quality management, know the methods of quality management, their application in the modern business environment in various business operations, structural units and organisations. | ||||||||
| Skills: | Students will be able to independently identify and evaluate quality management problem situations, risks, to choose appropriate quality management methods, to perform quality analysis, to calculate quality costs in business processes, to evaluate the obtained results and to interpret the reliability of the data; they will be able to present the obtained results in writing and orally to the professionals of the sector and to the public. | ||||||||
| Competencies: | Students will be able to scientifically substantiate the need for organisational quality management in today's labour market within their competence, will be able to develop economically justified quality improvement solutions, will be able to logically formulate necessary organisational quality improvements. | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Foster T. Managing Quality: Integrating the Supply Chain. 6th ed.. Pearson Edu. New Yersey, 2017, 480 p. | ||||||||
| 2 | Babris S., Kaļķis H., Mūrnieks J., Piekuss U. LEAN risinājumi efektīvākam biznesam. Rīga: SIA “Madris”, 2016., 190. lpp. | ||||||||
| 3 | Kaļķis H. Biznesa ergonomikas vadība. Rīga: Gūtenbergs Druka. 2014., 155 lpp. | ||||||||
| 4 | Freivalds A. Niebel B. Niebel's Methods, Standards, & Work Design. 12th Edition, McGraw-Hill, 2009., 736.p. | ||||||||
| 5 | Kaļķis V. Darba vides risku novērtēšanas metodes. Rīga, 2008. - 245 lpp. | ||||||||
| 6 | Besterfield D.H. Quality Control. New Jersey: Pearson Education, 2004. - 520 p. | ||||||||
| Additional Reading | |||||||||
| 1 | Juran, J.M. Godfrey, A.B. Juran`s Quality Handbook, 5th Edition, McGraw-Hill, 2000. - 1872 p. | ||||||||
| 2 | Deming W.E . Out of Crisis, Boston:M IT CAES. 1986. - 532 p. | ||||||||
| 3 | Pildavs J., Ruperte I. Kvalitātes vadīšana.- Rīga: Kamene, 1999.- 41 lpp. | ||||||||
| 4 | Pildavs J. Kvalitātes vadīšanas teorijas pamati.- Rīga: Kamene, 2004. - 56 lpp. | ||||||||
| 5 | Kalējs O. Kvalitātes vadības sistēma un tās izveidošana pakalpojumu jomā.- Rīga: LatConsul, 2005. - 121 lpp. | ||||||||
| 6 | Kvalitātes sistēmu ieviešana uzņēmumos.- Rīga: KIF „Biznesa komplekss”, 2000. - 80 lpp. | ||||||||
| 7 | Utehins G. Produkcijas standartizācija un sertifikācija.- Rīga: KIF „Biznesa komplekss”, 1995. -50 lpp. | ||||||||
| Other Information Sources | |||||||||
| 1 | www.iso.org, ISO - International Organization for Standardization | ||||||||
| 2 | http://www.efqm.org, The EFQM Excellence Model | ||||||||
| 3 | http://www.qualitymag.com, Quality Magazine for professionals | ||||||||
| 4 | www.leiput.lv, SIA Leilands un Putnis mājas lapa | ||||||||
| 5 | www.efektivs.lv, Biznesa Efektivitātes asociācija | ||||||||
| 6 | www.ergonomika.lv, Latvijas Ergonomikas biedrība | ||||||||
