.
Communication Psychology
Study Course Description
Course Description Statuss:Approved
Course Description Version:3.00
Study Course Accepted:04.06.2020 13:47:13
| Study Course Information | |||||||||
| Course Code: | VPUPK_128 | LQF level: | Level 6 | ||||||
| Credit Points: | 2.00 | ECTS: | 3.00 | ||||||
| Branch of Science: | Psychology; Social Psychology | Target Audience: | Public Health | ||||||
| Study Course Supervisor | |||||||||
| Course Supervisor: | Aelita Vagale | ||||||||
| Study Course Implementer | |||||||||
| Structural Unit: | Department of Health Psychology and Paedagogy | ||||||||
| The Head of Structural Unit: | |||||||||
| Contacts: | Riga, 26a Anninmuizas boulevard, vppk rsu[pnkts]lv, +371 67061590 | ||||||||
| Study Course Planning | |||||||||
| Full-Time - Semester No.1 | |||||||||
| Lectures (count) | 4 | Lecture Length (academic hours) | 2 | Total Contact Hours of Lectures | 8 | ||||
| Classes (count) | 12 | Class Length (academic hours) | 2 | Total Contact Hours of Classes | 24 | ||||
| Total Contact Hours | 32 | ||||||||
| Study course description | |||||||||
| Preliminary Knowledge: | Basic psychology knowledge, introduction to speciality, introduction to practice. | ||||||||
| Objective: | Provide an opportunity to acquire knowledge and develop skills for communication with clients and colleagues. Develop the skills to understand the situation, the problem and possible solutions; apply appropriate principles of contact to different types of personalities; recognise conflict, signs of conflict, assess the importance of conflict and apply its resolution skills. Recognise and assess professional burn-out risks, apply techniques to prevent them. | ||||||||
| Topic Layout (Full-Time) | |||||||||
| No. | Topic | Type of Implementation | Number | Venue | |||||
| 1 | The concept of communication. Professional communication and its differences from everyday communication. Perception, its types. Information exchange. Collaboration and interaction. Verbal and non-verbal communication. The role of emotions in communication. Empathy, sympathy, antipathy in communication. | Classes | 2.00 | auditorium | |||||
| 2 | The main skills of attention, listening and action. Create and maintain a contact with the client. Active listening skills. | Classes | 2.00 | auditorium | |||||
| 3 | Different temperaments and personality types in communication. Client motives. Professional relationships, their characteristics. Respect for ethical principles in communication. | Lectures | 1.00 | E-Studies platform | |||||
| 4 | Principles of contact in the work of the group. Group decision-making. Leadership. Group leadership, group dynamics. | Lectures | 1.00 | E-Studies platform | |||||
| Classes | 3.00 | auditorium | |||||||
| 5 | Conflict. Signs of conflict, meaning and possibilities of solution. | Lectures | 1.00 | auditorium | |||||
| 6 | Conflicts in professional environment, their types. Effective response to conflict situations. Recent research on conflict management in health care. | Classes | 3.00 | auditorium | |||||
| 7 | Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. | Lectures | 1.00 | E-Studies platform | |||||
| 8 | The role of personal resources in the prevention of burnout. | Classes | 2.00 | auditorium | |||||
| Assessment | |||||||||
| Unaided Work: | 1. To prepare for discussions in small groups on the topic of the lesson, to get acquainted with the given literature, to make observations in a professional environment. Requirements: To read literature on the topic before the lecture and class and to observe in a professional environment. Offer situations for discussion and role play. 2. Write and submit a professional development diary. Requirements: After each lesson, the student makes a brief description of the topic, noting his or her strong and developing skills in dealing with the topic being discussed, as well as key findings in dealing with clients. 3. Essay “What I learned about myself as a professional in communication classes”. Requirements: By using entries in the Professional Development Diary and literature, the student has two A4 pages. (Times New Roman, 12, no less than 680 words) writes and conveys an essay on his strong and developing skills in professional communication. | ||||||||
| Assessment Criteria: | COMMUNICATION PSYCHOLOGY Evaluation criteria Cumulative assessment during the study course: Lectures with control test – 25% Active participation in classes – 25% Essay rating – 50% - Introduction to the study course at the beginning of the first lesson. Requirements, independent work, evaluation criteria. The visit is obligatory because the tasks, independent work and evaluation criteria are explained. Video lectures. 25% of the grade Lecture 1. Different temperaments and personality types in communication. Customer motives. Professional relationships, their features. Observance of ethical principles in communication. 1. Listen to the video recording 2. Complete the control test 2 points Lecture 2. Principles of communication in group work. Group decision making. Leadership. Group management, group dynamics. 1. Listen to the video recording 2. Complete the control test 2 points Lecture 3. Conflict. Signs of conflict, meaning and possibilities of solution. 1. Listen to the video recording 2. Complete the control test 3. Complete the conflict resolution test. Take the results with you to a lesson on conflicts 3 points Lecture 4. Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. 1. Listen to the video recording 2. Complete the control test 3. Complete the occupational burnout test, taking the results with you to the occupational burnout lesson. 3 points. Lessons 25% of the grade Lesson topics are learned in situation simulation Active participation in the discussion and / or simulation - 10 points Participation in the lesson, without active involvement in the discussion and / or simulation - 7 points Delayed lesson, processed - work submitted on the specified topic and credited in the specified amount - 4 points Final work essay - 50% of the grade Essay "What I learned about myself as a professional in communication classes". 1. The concept of communication. Professional communication and its differences from everyday communication. 2. Establishing and maintaining contact with the client. 3. Principles of communication in group work. Group decision making. 4. Effective response to conflict situations 5. The role of personal resources in burnout prevention. The essay needs to include these topics. You can get 2 points for each topic: 0 - if the topic is not mentioned at all 1 - if the theoretical findings acquired in the lecture are summarized, research 2 - if the theoretical material is analyzed by integrating practical examples, self-analysis, self-reflection or mentioning specific examples. | ||||||||
| Final Examination (Full-Time): | Exam (Written) | ||||||||
| Final Examination (Part-Time): | |||||||||
| Learning Outcomes | |||||||||
| Knowledge: | Students describe the components of communication that form the basis for establishing and maintaining contact with a client, defining signs of conflict; list the main characteristics of personality types; knows the characteristics of group dynamics and the concept of leadership; describes burnout risks, signs and preventive measures. | ||||||||
| Skills: | In role plays use active listening, professionally leads the conversation with the client. Situation simulations use conflict resolution skills and are able to identify situations that cause burnout. Evaluate own resources, burnout risks and developing communication skills. | ||||||||
| Competencies: | Students differentiate communication with different client groups and personality types and justify / describe their choices; distinguishes the features of different conflict situations, uses strategies to solve them | ||||||||
| Bibliography | |||||||||
| No. | Reference | ||||||||
| Required Reading | |||||||||
| 1 | Karpova, Ā. (1994). Personība un individuālais stils. Rīga: LU. | ||||||||
| 2 | Mārtinsone, K., Milltuze, A. (red.). (2015).Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC. | ||||||||
| 3 | Mārtinsone, K., Sudraba, V. (red.). (2016). Veselības psiholoģija. Rīga: RSU. | ||||||||
| 4 | Omārova, S. (1996).Cilvēks runā ar cilvēku. Rīga: Kamene. | ||||||||
| 5 | Omārova, S.(1997). Cilvēks dzīvo grupā. Rīga: Kamene. | ||||||||
| 6 | Roadways to healthy living : a guide for exercising regularly. (2009). South Kingstown. | ||||||||
| Additional Reading | |||||||||
| 1 | Handbook of personality and health.(2006). Chichester, England. | ||||||||
| 2 | Reņģe, V. (1999). Psiholoģija. Personības psiholoģiskās teorijas. Rīga: Zvaigzne ABC. | ||||||||
| 3 | Reņģe, V.(2000). Psiholoģija. Personības psiholoģija.Rīga: Zvaigzne ABC. | ||||||||
| Other Information Sources | |||||||||
| 1 | Journal of Health Communication | ||||||||
