Communication Psychology

Study Course Description

Course Description Statuss:Approved

Course Description Version:6.00

Study Course Accepted:03.10.2022 09:24:43

Study Course Information
Course Code:		VPUPK_248		LQF level:		Level 6
Credit Points:		2.00		ECTS:		3.00
Branch of Science:		Psychology; Social Psychology		Target Audience:		Sports Trainer
Study Course Supervisor
Course Supervisor:		Aelita Vagale
Study Course Implementer
Structural Unit:		Department of Health Psychology and Paedagogy
The Head of Structural Unit:
Contacts:		Riga, 5 J. Asara Street, vppkrsu[pnkts]lv, +37167061587
Study Course Planning
Full-Time - Semester No.1
Lectures (count)		8	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		16
Classes (count)		8	Class Length (academic hours)		2	Total Contact Hours of Classes		16
Total Contact Hours								32
Part-Time - Semester No.1
Lectures (count)		5	Lecture Length (academic hours)		2	Total Contact Hours of Lectures		10
Classes (count)		5	Class Length (academic hours)		2	Total Contact Hours of Classes		10
Total Contact Hours								20
Study course description
Preliminary Knowledge:
Professional study courses, psychology.
Objective:
To deepen knowledge of communication and means of communication in professional environment. Improve communication skills with the client in communication training. To develop skills of interviewing the client to collect the life history and identify the client's main problems, to acquire basic motivation skills by using the principles of motivational interviewing. To recognise the conflict, the signs of the conflict, evaluate the significance of the conflict and apply its resolution skills. Understand and recognise the risks of professional burnout, apply preventive methods to reduce the risk of burnout.
Topic Layout (Full-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.			Lectures		2.00	auditorium
				Classes		2.00	auditorium
2	Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.			Lectures		2.00	auditorium
				Classes		2.00	auditorium
3	Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.			Lectures		2.00	auditorium
				Classes		2.00	auditorium
4	Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.			Lectures		2.00	auditorium
				Classes		2.00	auditorium
Topic Layout (Part-Time)
No.	Topic			Type of Implementation		Number	Venue
1	The concept of contact. Professional communication and its differences from everyday communication. Communication in the e-environment and social networks, in accordance with the ethical standards of the profession;. Means of communication. Perception, its types. Establishing and maintaining contact with the client. Active listening skills. Different temperaments and personality types in communication. Client personality types and motives for lifestyle changes.			Lectures		1.00	auditorium
				Classes		1.00	auditorium
2	Identification of the client's main problems by gathering life history. The trans theoretical model of health behaviour for change. Basic principles of motivational interview. Motivational interview for change.			Lectures		2.00	auditorium
				Classes		2.00	auditorium
3	Conflict. Signs, meaning and resolution of conflict. Conflicts in professional activity, their types. Effective response to conflict situations.			Lectures		1.00	auditorium
				Classes		1.00	auditorium
4	Professional burnout and its prevention. Burnout syndrome. Signs, risks, prevention options. The role of personal resources in the prevention of burnout.			Lectures		1.00	auditorium
				Classes		1.00	auditorium
Assessment
Unaided Work:
1. To prepare for discussions in small groups on the topic of the lecture, to get acquainted with the given literature, to make observations in a professional environment. Requirements – before the lecture and class, to get acquainted with the literature on the topic and observe in a professional environment. Offer situations for discussion and role play. 2. Write and submit a professional development diary. Requirements – after each lecture, the student makes a brief description of the topic, noting his or her strong and developing skills in the professional communication associated with the topic being discussed, as well as key messages for communication with clients. 3. Essay "Customer motivation for change and my skills for motivation". Requirements – using entries in the professional development diary and literature, the student writes and submits an essay in two A 4 pages (Times new Roman 12, no less than 680 words).
Assessment Criteria:
1. Active participation in lectures and seminars – 25% of the assessment 2. Professional development diary entry for each lesson – 25% of the assessment 3. Essay "Customer motivation for change and my skills to promote motivation" – 50% of the assessment
Final Examination (Full-Time):		Exam
Final Examination (Part-Time):		Exam (Written)
Learning Outcomes
Knowledge:		Students describe and identify the communication components that underlie and establish contact with a client, understand client personality types and motivations for lifestyle changes. Identify the client's key issues. Know the steps of change within the trans theoretical model of health behaviour. List the main characteristics of personality types. Define signs of conflict, describe risks, signs, and preventive measures for professional burnout.
Skills:		Active listening is used in role-plays, professionally conducts a conversation with a client, knows how to collect a short life history, as well as conducts a motivational interview. Recognizes the client's health behavior change process. Conflict resolution skills are used in role plays. Able to identify situations that create a risk of burnout. Evaluate your resources, burnout risks. Recognizes skills to be developed in professional communication. Demonstrates appropriate understanding of professional ethical standards in communication
Competencies:		Students differentiate communication with different customer groups in different environments, including e-environment, personality types and justify/characterize their choice; evaluates the client's motivation and the need to use motivational interviewing. Uses active listening and motivating skills according to the process of changing the client's health behavior. Distinguishes the signs of different conflict situations, uses strategies to solve them. Knows and uses preventive methods to reduce the risks of professional burnout.
Clinical Skills:
No.	Skill					Level
1	Application of voice and speech qualities in consulting					B2 - Intermediate level
2	Asking questions					B2 - Intermediate level
3	Confrontation					B2 - Intermediate level
4	Discrepancies					B2 - Intermediate level
5	Eye contact in consulting					B2 - Intermediate level
6	Encouraging					B2 - Intermediate level
7	Focusing					B2 - Intermediate level
8	Hear key words					B2 - Intermediate level
9	Instruction					B2 - Intermediate level
10	Noticing of facial expressions in counseling					B2 - Intermediate level
11	Observation in counselling					B2 - Intermediate level
12	Paraphrasing					B2 - Intermediate level
13	Pause of silence					B2 - Intermediate level
14	Psychoeducation					B2 - Intermediate level
15	Recommendations					B2 - Intermediate level
16	Self-disclosure in consulting					B2 - Intermediate level
17	Self-help; Self-care					B2 - Intermediate level
18	Summarizing					B2 - Intermediate level
Bibliography
No.	Reference
Required Reading
1	Mārtinsone, K., Sudraba, V. (red.). (2016). Veselības psiholoģija. Rīga: RSU. ( 2. nodaļa,3.nodaļa, 4. nodaļa, 5.1.nodaļa)
2	Mārtinsone, K., Milltuze, A. (red.). (2015). Psiholoģija (no 127.-214.lpp). Rīga: Zvaigzne ABC.
3	Moore, M., Highstein, G., Tschannen-Moran, B., Silverio, G. (2013). Mastering change : a coach's to using the transtheoretical model (chapter 3). South Kingstown
4	Morgan K., Sandreman R. (2021). Practical Health Psychology volume 1: translating behavioural research to practice, EHPS, Available from:Researchgate.net [viewed: 02.010.2022]
Additional Reading
1	Bengtson,V., Settersten, R. (2016). Handbook of the psychology of aging. Springer Publishing Company, Part III
2	Carlson, M. (2014). CBT for chronic pain and psychological well-being : a skills training manual integrating DBT, ACT, behavioral activation and motivational interviewing.
3	Reņģe, V. (2000). Psiholoģija. Personības psiholoģija. Rīga: Zvaigzne ABC.
Other Information Sources
1	Psychological Bulletin Vol. 146, Iss. 1, (Jan 2020): 30-90. DOI:10.1037/bul0000217
2	European journal of personality, 2017, Vol.31 (5), p.503-528