Frequently Asked Questions

Study reference is a reference stating your active status as a full-time RSU student and indicating which semester student you are. You can apply for reference via MyRSU portal section “Applications and Inquiries Requests” --> "Inquiry request" and finally --> "Status inquiry". It is issued by Student Services, therefore in case of having additional questions, please, contact Student services directly 

Transcript of Records is a document stating all finished semesters with study courses and their final evaluations. You can apply for Transcript of Records via MyRSU portal section “Applications and Inquiries Requests” --> "Inquiry request" and finally --> "Success Statement request". It can be issued only after successfully completing a semester and all evaluations are published in MyRSU portal section My grades and evaluations. 

Transcript of Records for students, who have failed semester, cannot be issued. Transcript of Records can be issued once student passes failed course. At the same time, you can apply for Reference letter stating what courses you have passed and what grades you have received. Students who have exmatriculated have to write to studentuservissrsu[pnkts]lv to ask for Academic transcript (please note that it is a paid service). 

We can give your references or academic transcript to another person, if you have indicated this when you requested the paperwork in question. Please include the name, surname and student ID number/personal identity number of the person who will collect these document. You can confirm your request by sending an email to studentuservissrsu[pnkts]lv. The email must be sent from your official student email account, or you can leave a comment via the MyRSU portal. The person indicated in the request will have to present their student ID, passport or national ID card.

Transcripts and reference letters are usually issued within 2-3 working days. Please note that in January, February, June and July it may take up to 20 working days to issue documents. 

Yes, we can issue a statement to request a leave for studies and exams. You can request it via the MyRSU portal: "Application and inquires" --> "Inquiry request" --> "Status inquiry". Please note that you are required to leave a comment indicating the purpose of the reference letter, so that administration employees know what kind of information to include in the document. 

Transcript of records are not provided to exmatriculated students. In this instance, only academic transcript is available and it is a paid service. These transcripts are issued by a faculty’s records manager and may take up to full month to be made.
To receive an academic transcript, you must write an e-mail to studentuservissrsu[pnkts]lv and request it. 

Please note, if you were exmatriculated more than two years ago, please get in touch with the RSU Records Management and Archives Department (+37167409230, dpadrsu[pnkts]lv).

Students need a student ID in order to be able to borrow books from the library, enter university buildings, pay for printing and copying, receive a student discount at shops, cafes, etc. You are also required to present your student ID when visiting Student Services.

You can request a new student ID at Student Services. You will be asked to present another identity document in order to do so (a passport or national ID card). 

As long as you are still a student, you can renew your student ID with renewal stickers from Student Services. A study group can authorize its group leader to receive the stickers for the entire group. 

Someone else can renew your student ID if you have made an official request. Please indicate the person’s name, surname and personal ID number. Send the request from your official student email account to studentuservissrsu[pnkts]lv. The person indicated in the request will have to present their student ID, passport or national ID card in order to receive or renew your student ID.

Student ID could not work because of few of these issues:

• The chip of the card could be damaged - if you put your wallet near the payment terminal when in shops, instead of only using your bank card, the terminal system could potentially scramble the ID cards chip;
• More cards than one is active - if you requested a new card and found your old card, there might be a slight chance that the old card was not deactivated, which would block all of them; 
• A faulty card - rarely, but a small chance it could happen. 

If you are experiencing an issue with your student ID, please come to Student Services in order to deal with it. We will either make you a new card or fix the issue with multiple cards being active. 

Student Services accepts applications submitted via email. Bear in mind that Student Services ONLY accepts applications sent via your official RSU email account ending in @rsu.edu.lv!

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