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About Study Course

Credit points / ECTS:2 / 3
Course supervisor:Sandra Mihailova
Study type:Full time
Course level:Bachelor
Target audience:Communication Science
Branch of science:Communication Sciences; Library Science


Enhance understanding of interpersonal and internal communication.



Learning outcomes


Student understands the nature of interpersonal communication and internal communication, analyses factors of interpersonal and internal communication.


Uses social skills in practice and applies professional communication skills in cooperation with a client and colleagues; distinguishes between effective and ineffective listening; uses interpersonal conflict or internal conflict resolution strategies when dealing with conflicts. Systematically selects and critically analyses the available literature and information that can be used to improve their competences and further professional development.


Students apply knowledge and skills in their professional activity, working independently or in a multi-professional team; are able to use theoretical concepts when analysing a specific interpersonal communication case. In their professional work analyse interpersonal communication based on theoretical concepts and develop appropriate recommendations for improving internal and interpersonal communication in accordance with conflict resolution strategies while working independently or in a multi-disciplinary team.

Study course planning

Planning period:Year 2022, Spring semester
Study programmeStudy semesterProgram levelStudy course categoryLecturersSchedule
Health Communication, VKM2Master’sRequiredGuna Zvirbule